Shipping & Return

International customers, please check our international shipping policy for more details.

UK Mainland delivery

Free delivery on orders over £120

Free delivery with our standard delivery service

Next day delivery £4.99

Order must be placed before 2pm

Standard delivery £3.15

3-5 working days.

Please note that all sales are final, and we do not offer refunds. Instead, we are pleased to offer exchanges or store credit for returned items.

Returns & Exchanges

Customers may return items for a store credit refund (excluding initial delivery charges and site payment fees(2.0% + £0.25)) or an exchange (customer is responsible for exchange delivery charges) within 14 days of purchase. If more than 14 days have passed, unfortunately, we cannot offer a refund, and the item will be sent back to you.

Non-Returnable & Non-Exchangeable Items

We do not offer exchanges or refunds for the following:

Used items

Items lost or damaged in transit (we are not responsible for postal losses/damages)

All accessories, including but not limited to: hats, shoes, hair accessories, necklaces, and earrings

If any of the above conditions are met, we reserve the right to refuse the return at our discretion.

Processing Time

Please allow up to 10 working days from the date we receive your return to process it and confirm your refund or exchange. A confirmation email will be sent once the process is complete.

We are not responsible for shipping delays or lost parcels—please track your parcel via the courier’s website for more information.

In order to process a return, you must email us at info@yugustore.com with your order number and we will send you the return form.

Once you complete the form, you will receive an email shortly after with return instructions.

All items must be returned in the same condition they were received. We can’t process a refund, replacement or exchange if your item is unable to be resold.

Please contact us at info@yugustore.com if you need more information.